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Shipping Policy
To ensure that you receive your purchase, we have developed the following shipping policy. Please read carefully to understand how we handle the shipping and delivery of your order.
1. Order Processing Time
Processing Time: Orders are usually processed within 1-3 business days. During this period, we will conduct steps such as order verification, product inspection and packaging.
Holiday Delays: Please note that there may be delays in order processing during holidays, but we will do our best to complete the order as soon as possible.
2. Shipping Method
We use DHL, Fedex or other logistics to ship your goods.Estimated delivery time 5-15 days.
We offer free shipping on all orders. The total cost, including shipping, will be displayed during checkout for your review.
Note: The above delivery time is an estimate and the specific time may vary depending on the destination, the arrangement of the shipping service provider, and other force majeure factors.
3. International Shipping
We offer international shipping services and can ship to most countries. Please note that customs duties and taxes may be incurred upon delivery, and these charges are borne by the customer.
4. Order Tracking
Once your order is shipped, we will send you an email with the tracking number. You can use this tracking number to track the shipping status of your order in real time on our website or on the website of your logistics service provider.
5. Shipping Restrictions
The following situations may affect or limit our shipping services:
Remote areas: Some remote or hard-to-reach areas may require longer shipping time or may not offer all shipping options.
Dangerous goods transportation: Some products may be subject to shipping restrictions due to their nature (such as flammable and explosive).
Force Majeure: Uncontrollable factors such as weather, natural disasters, and traffic delays may cause shipping delays.
6. Damaged and Lost Goods
Damaged Goods: During the transportation process, if the goods you received are damaged in any way, please contact us after receiving the goods and provide pictures and descriptions of the damage. We will handle it for you as soon as possible.
Lost Goods: If your order does not arrive within the expected delivery time, please contact us immediately. We will contact the transportation service provider to investigate and provide you with a solution.
7. Order Changes and Cancellations
During the order processing process, if you need to change or cancel your order, please contact us as soon as possible. If the order has not been shipped, we will try our best to meet your request. If the order has been shipped, it may not be cancelled. You can choose to refuse the package or process it in accordance with the return policy after receiving the goods.
8. Contact Information
If you have any shipping-related questions or need assistance, please contact us.
We are committed to providing our customers with a seamless and enjoyable shopping experience. Thank you for your support of the office website!
